As we continue to operate in line with government advice, the health and safety of our customers is paramount and cannot be understated. As such, we will be strictly adhering to the following procedures so that no risk is put upon our customers.

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Stock

• Please be advised that due to the Covid-19 outbreak, there may be limited stock of certain products, as we will only be re-stocking more popular items - please feel free to get in touch, either on our Facebook page or by using the contact form, we will be more than happy to provide suggest suitable alternatives to products that may not be available.

Payments

• We will accept payments only via our website, as such, no cash payments may be made upon arrival of delivery. Please get in touch if you face any issues using our site.

Delivery

• Common touch points such as the steering wheel and gear stick in our vehicle are cleaned regularly, of course we will also adhere to strict, frequent hand-washing
• Upon arrival, we will seek to remove any contact between ourselves and our customers. We will leave the delivery near a door, then ring the doorbell, knock, or call the customer to let them know the parcel has arrived. We will then stand at least 2 metres away from the door in order to ensure the delivery is safely received by the customer. If you're happy for us to leave a delivery unattended, we will need you to let us know using the notes section when ordering or subsequently via e-mail or text.
• If no-one is present to receive the parcel, we will attempt to contact the customer to either re-arrange delivery, or seek permission to leave the parcel unattended. Should a customer wish for a parcel to be left unattended in a specified location, we will need to receive this request in writing.
• We are not able to enter any property to help with moving heavy parcels.
• Currently, delivery is fulfilled by ourselves, however if we use a courier we will seek to ensure that they are following strict guidelines such as ourselves - we will make their policy available to customers.
• Should you need to make alternative arrangements in terms of delivery, please let us know and we will consider any request, so long as the above policies are not compromised in any way.

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Updates

We will continue to closely monitor the situation, should circumstances change, we will seek to keep you updated here.

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From all us at AL K Wines, take care and stay safe.